We had a airplane mechanic from Littleton Colorado call us and explain that he was dating a gal that had several cats and he could not bear the unbearable stench of cat urine when he was at her apartment.

Apparently the strong cat urine odor did not leave him in a romantic mood as he became very rude and abusive so we decided to cancel his order.

Any of you that own your own business know that when a customer becomes aggressive or hostile it is not going to get any better.

We cancelled Ken's order and he responded by posting his retaliatory story on www.complaints.com.

Then we had Patricia Lynn Carroll from California call us to tell us how good the Super Dog Urine Remover was. She greased up the conversation by stating that she was the head of customer service at Google.

She said the only concern she had was that we had overcharged her for shipping. When we explained that she had been charged correctly she changed her opinion of the Super Dog Urine Remover and posted her complaint on www.complaints.com.

We do not want to pass on the cost of scammers and individuals intent on committing fraud onto honest customers like you.

Because of this we take a firm position with individuals like Mary Jo Heaton that use fictitious names, phony addresses or that we catch in any type of lie or deception.

Recently we had an order from Karen Sicotte of Bremerton Washington who also calls herself  Karen Seacot and Gia Chelidze. Karen does your employer know that you are using all these different aliases?

Karen what ever her real name is ordered the Super Mattress Cleaner.

Karen refused to provide a real physical address.

Even when Karen was advised that we would be willing to process her order if she would comply with our order policy she refused.

Karen Sicotte bombarded us with threats and epithets the standard stuff for somebody in need of a serious psychiatric intervention.

Karen Sicotte likes to use the initials RN after her name. We are not sure if that stands for registered nurse or really nuts.

Karen Sicotte claims we suck, if sucks means we don't take any stuff from somebody in need of a serious psychiatric intervention then we suck.

We treat our legitimate retail customers great which is clearly evidenced by the tons of positive feedback on our cleaning product comparisons.

We treat competitors and their agents intent on disrupting our business with the respect they deserve by throwing them out the door.

Overview of the Better Business Bureau