Many happy customers satisfied with our excellent cleaning products have asked us why the Better Business Bureau has given us an unsatisfactory rating. It revolves around ProKlean’s business philosophy of not allowing anybody to intimidate us. If we discover a legitimate issue we are more then willing to resolve it.

Wikipedia defines extortion as “a criminal offense which occurs when a person unlawfully obtains either money, property or services from a person, entity, or institution, through coercion. Refraining from doing harm is sometimes euphemistically called protection”.

You first need to understand exactly what the Better Business Bureau really is.
Most consumers mistakenly believe the BBB is a not for profit charity. Nothing could be further from the truth.

The Better Business Bureau is actually a for profit 501 trade organization whose primary charter is to promote the interests of its members. It is really no different then a Burger King or Gold Mine franchise as each of its offices is independently owned and operated for a profit. Each local chapter must share its profit revenues with the National Council of Better Business Bureaus in Washington District of Columbia.

Because the Better Business Bureau is not a governmental agency the BBB does not enjoy any form of governmental immunity. This means the BBB can be sued in the state in federal courts for libel and slander. The BBB would be forced thru the discovery process and subpoenas to show proof to substantiate any complaints with the names, addresses, telephone numbers and ip addresses of the individuals and competitors making the complaints.

United States agency law requires that any judgments against the local chapter of the Better Business Bureau would flow economically to the individuals filing the disingenuous complaints, the owners of the local chapter of the BBB and the national council of Better Business Bureaus. Juries in the United States should not shy away from punishing the Better Business Bureau for unfair trade practices.

Frankly we have been solicited many times but do not feel the BBB is qualified to resolve technical issues nor issues that deal primarily with user error, honesty, fraud and ethics such as unfair trade practices orchestrated by our competitors.

Members of the Better Business Bureau must pay a yearly fee and a percentage of the member company's annual sales. The BBB actually becomes your silent partner. And it should come as no surprise because that is exactly what a 501 trade organization is suppose to do, promote the interest of it’s members.

Eventually these BBB yearly membership fees and the annual revenue fees get passed to the American consumer in the form of higher prices.

As a point of fact the Better Business Bureau is not a governmental agency. As such the BBB does not have any subpoena or enforcement powers. The BBB’s operational model is simply to intimidate the target company as they promote themselves as your protector and watchdog when they are actually serving their own economic interests.

When we first entered this business customers were complaining regarding one particular competitor. When we checked with the Better Business Bureau they were reporting that this competitor was a credible and reliable vendor. The problem is our customers had stated that they had complained repeatedly about that company and the Better Business Bureau had basically ignored their pleas for help.

The Federal Trade Commission is the legitimate federal agency that has the authority, the tools and the responsibly to investigate businesses that intentionally deceive the public and engage in unethical business practices. The FTC requires positive proof of your identity and receipts that substantiate your complaints.

Because the BBB does not require proof of identity and purchase dishonest consumers and competitors can easily file unsubstantiated retaliatory complaints with the Better Business Bureau.

This fact makes the Better Business Bureau an untrustworthy and unreliable resource for establishing whether any company has any products or services worthy of your consideration.

Our critical review of the Better Business Bureau is that the BBB is no longer a credible, relevant or a reliable business organization. Consumers with legitimate issues and legal proof should bring their complaints to the attention of the Federal Trade Commission.